Accessibility statement

This accessibility statement applies to the ‘Young People’s Helsinki’ website administered by the City of Helsinki. The web address of the site is https://nuorten.helsinki.

Objective of the City

As regards the accessibility of digital services, Helsinki aims to reach at least Level A and AA or above as set forth in the WCAG guidelines in so far as is reasonably practical.

Compliance status

This website fulfils the critical legal accessibility requirements in accordance with level AA of WCAG 2.1, with the exception of the following observed shortcomings.

Non-accessible content

Jäljempänä mainittu sisältö ei vielä täytä kaikkia lain asettamia saavutettavuusvaatimuksia.

Observed shortcomings

  • Contents of the website are formulated by using <br>, <strong> and <em> tags. (1.3.1 Info and Relationships)
  • The website contains insufficiently described and incorrectly implemented links. (2.4.4 Link Purpose (In Context), 2.4.6 Headings and Labels, 4.1.2 Name, Role, Value)
  • Some embedded elements on the website are missing the ‘title’ specification. (4.1.2 Name, Role, Value)
  • The website contains images featuring information that is not conveyed to assistive technology. (1.1.1 Non-text Content, 1.3.1 Info and Relationships)
  • The website contains time-based media (e.g. videos and podcasts) that do not have text alternatives. (1.2.1 Audio-only and Video-only (Pre-recorded), 1.2.2 Captions (Pre-recorded), 1.2.3 Audio Description or Media Alternative (Pre-recorded), 1.2.5 Audio Description (Pre-recorded))
  • The website features incorrectly implemented buttons. (4.1.2 Name, Role, Value)
  • The website features content lacking the appropriate ‘lang’ attribute. (3.1.2 Language of Parts)
  • Navigating the website can be difficult on some pages due to missing navigation links. (2.4.5 Multiple Ways)
  • The website contains elements that are non-interactive but can be focused on. (4.1.1 Parsing)
  • The website features elements that are difficult to use in a responsive view. (1.4.4 Resize Text, 1.4.10 Reflow)
  • The website contains links that have the same link text but lead to different pages. (2.4.4 Link Purpose (In Context))
  • The website features elements (e.g. lists) that are not marked technically correctly or have no name information. (1.3.1 Info and Relationships)
  • Some images on the website contain text that is not conveyed to assistive technology. (1.4.5 Images of Text)
  • The website contains links that open a file, e.g. a PDF, Excel or Word file, without warning. (3.2.4 Consistent Identification)
  • The website contains image links that do not have an ‘alt’ specification. (1.1.1 Non-text Content, 2.4.4 Link Purpose (In Context))
  • There are some contrast errors on the website. For example, there are instances of insufficient contrast between link texts and the background. (1.4.3 Contrast (Minimum))
  • The search functions of the website are partly inaccessible. The filtering feature of the search function and the drop-down menu related to the search field can be difficult to use for those using a screen reader. (2.4.3 Focus Order, 2.4.7 Focus Visible, 2.5.3 Label in Name, 4.1.2 Name, Role, Value, 4.1.3 Status Messages)
  • The chat service for young people features buttons whose function is described merely with a colour. (1.3.3 Sensory Characteristics)
  • The chat service for young people can be difficult to use with a mobile screen reader due to focus problems occurring during use. The text paragraph in the starting view has been given an erroneous ‘aria label’ attribute, due to which the text is not read correctly. (2.4.3 Focus Order, 4.1.2 Name, Role, Value)
  • The website features buttons without a visible focusing effect. (2.4.7 Focus Visible)
  • The chat service for young people features buttons that are implemented technically incorrectly. (4.1.2 Name, Role, Value)
  • The content of the confirmation modal that appears when the chat service for young people is closed cannot be zoomed in on or modified visually. On some browsers, contents are not read when using a screen reader. (1.3.1 Info and Relationships, 1.4.4 Resize Text, 1.4.12 Text Spacing)
  • Some of the events of the chat service for young people are not conveyed to those using a screen reader. (4.1.3 Status Messages)

Correcting shortcomings

The aim is to correct all shortcomings detected by ensuring that accessing the website with screen readers and assistive technologies is possible no later than at the start of August 2022. The aim is to also update the list of accessibility shortcomings detected in this statement as shortcomings are corrected. 

Availability of information in an accessible format 

Access to any content that cannot be accessed due to the shortcomings listed can be requested from the administrator of this website.

City of Helsinki
Culture and Leisure Division
The telephone switchboard, +358 9 310 1060, is open on weekdays at 8:00–16:00.
The service number of the City’s general information service Helsinki Info, +358 9 310 11111, is open Mon–Thu 9:00–16:00 and Fri 10:00–15:00.

Preparation of the accessibility statement

This statement was prepared on 12 April 2021 and updated on 31 August 2021.

Accessibility assessment

The work guidelines and methods of the City of Helsinki that aim to ensure the accessibility of the website in all phases of work are applied in the assessment of accessibility. 

The level of accessibility has been assessed through an audit conducted by a third party expert and through a self-assessment. 

The level of accessibility has been assessed by applying programmatic accessibility assessment methods and manual assessment of the website and its content. 

The shortcomings reported by the assessment tools have been inspected and rectified where necessary.

The external expert assessment was carried out by Service Centre Helsinki.

Updating the accessibility statement

The accessibility of the website is ensured by continuing supervision whenever the technology or content is changed, as well as by conducting periodic inspections. This statement is amended when the website is updated or an accessibility inspection is carried out.

Feedback and contact information

The party responsible for the accessibility of the website is
the Culture and Leisure Division.

The telephone switchboard, +358 9 310 1060, is open on weekdays at 8:00–16:00.
The service number of the City’s general information service Helsinki Info, +358 9 310 11111, is open Mon–Thu 9:00–16:00 and Fri 10:00–15:00.

Requesting information in an accessible format

Mikäli käyttäjä kokee, etteivät saavutettavuuden vaatimukset kuitenkaan täyty, voi tästä tehdä ilmoituksen sähköpostilla helsinki.palaute@hel.fi tai palautelomakkeella www.hel.fi/palaute.

Tietojen pyytäminen saavutettavassa muodossa

If a user feels that the content of the website is not in an accessible format, they can request access to this information by e-mail at helsinki.palaute@hel.fi or by filling in a feedback form at https://www.hel.fi/helsinki/en/administration/participate/feedback. The aim is to respond to all inquiries within a reasonable period of time.

Legal remedy related to accessibility, enforcement procedure

If a user feels that their notification or enquiry has not been responded to or the reply is inadequate, they have the right to submit a complaint to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland website includes detailed instructions on this process.

Regional State Administrative Agency for Southern Finland
Accessibility Supervision Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi 
Telephone exchange: 0295 016 000 
Openng hours: Mon-Fri 8:00–16:15 

The City of Helsinki and accessibility

The City promotes the accessibility of digital services through the harmonisation of publication work and providing its staff with accessibility-related training. 

The websites’ level of accessibility is monitored continuously during the regular maintenance of the websites. All shortcomings detected will be addressed immediately. The aim is to carry out all required changes as soon as possible.

Persons with disabilities and persons who use assistive technologies

The City provides counselling and support for people with disabilities and users of assistive technologies. Support is available on the help pages indicated on the City’s website and by phone. 

Approval of this accessibility statement

Approval of this accessibility statement

This statement was approved on 16 April 2021 by
Culture and Leisure Division
City of Helsinki